ZC
Zinhle C
1 reviews | Active since Feb 2020
19 Jul 2022, 21:02
********** service!!!!
DON’T TAKE A SUBSCRIPTIONS WITH VOX!!! The service is absolutely pathetic. You can call a hundred times complaining they won’t even attempt to assist with your problem but come month end the greedy ******s will take money for no service rendered. I don’t know how many references numbers I have from March till today my issue is not solved. Absolutely pathetic!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Jul 2022, 21:37Good day Zinhle C,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply19 Jul 2022, 21:37
Official
Good day Zinhle C,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Jul 2022, 10:43Good day Zinhle C
Thank you for your patience while this matter was being investigated.
We received confirmation that there is network issue on the Telkom SIM card, As per Telkom, packet loss issue on the tower, which will take +- 3 months to resolve.
We requested your Account Manager to assist with a alternative solution , your Account manager will remain in contact until resolution is confirmed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
|
Thank you for your patience while this matter was being investigated.
We received confirmation that there is network issue on the Telkom SIM card, As per Telkom, packet loss issue on the tower, which will take +- 3 months to resolve.
We requested your Account Manager to assist with a alternative solution , your Account manager will remain in contact until resolution is confirmed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
|
Vox Telecom's reply21 Jul 2022, 10:43
Official
Good day Zinhle C
Thank you for your patience while this matter was being investigated.
We received confirmation that there is network issue on the Telkom SIM card, As per Telkom, packet loss issue on the tower, which will take +- 3 months to resolve.
We requested your Account Manager to assist with a alternative solution , your Account manager will remain in contact until resolution is confirmed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
|
Thank you for your patience while this matter was being investigated.
We received confirmation that there is network issue on the Telkom SIM card, As per Telkom, packet loss issue on the tower, which will take +- 3 months to resolve.
We requested your Account Manager to assist with a alternative solution , your Account manager will remain in contact until resolution is confirmed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
|