sS
selowen S
1 reviews | Active since Aug 2016
24 Nov 2022, 21:38
********** Customer Service
The service from Vox is **********. Since SADV migrated us to Vox, our internet only works for a few hours a day. I’m working from home & cannot afford to be unproductive. The worst part is there’s no turnaround time for resolving issues. I was told 2 weeks ago a technician will be sent to my house, & to date the technician hasn’t arrived & no one even bothers to follow up. I have never dealt with such an *********** service provider in my life.
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Replies (2)
Vox Telecom's replyOfficial
24 Nov 2022, 22:01Good day, Lydia.
Thank you for your review.
Kindly note that your services have been impacted by the current Vumatel outage in your area. Majority of services have restored, a few customers are still affected. Vumatel engineers are still attending.
We have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your services have been impacted by the current Vumatel outage in your area. Majority of services have restored, a few customers are still affected. Vumatel engineers are still attending.
We have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2022, 22:01
Official
Good day, Lydia.
Thank you for your review.
Kindly note that your services have been impacted by the current Vumatel outage in your area. Majority of services have restored, a few customers are still affected. Vumatel engineers are still attending.
We have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your services have been impacted by the current Vumatel outage in your area. Majority of services have restored, a few customers are still affected. Vumatel engineers are still attending.
We have escalated the details of your complaint to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
29 Nov 2022, 11:20 Good day, Lydia N
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply29 Nov 2022, 11:20
Official
Good day, Lydia N
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox