Hopeless service and total incompetence

I think Vox (at home division) must be the most *********** organization in SA. Our fiber line was incorrectly cancelled a month early (we are emigrating) and I have been trying for 3 days now to get it reconnected. No-one at Vox takes responsibility and no-one ever phones back despite promising to do so. Everyone passes the buck by “escalating the problem” but nothing ever happens.