AE
Aslam E

1 reviews | Active since Nov 2022

14 Nov 2022, 16:16

HONESTLY JUST STAY AWAY FROM VOX

HONESTLY JUST STAY AWAY FROM VOX I registered for fibre service from Vox in August 2022. @ R599.00 per month. On the debit order date i noticed that Vox had taken far more than was due to them from my account. On contacting them it was realised that i was being charged for a voip service which i never agreed to in the first place. The long and the short is that to date nothing has been resolved and this morning they suspended my service even though i have paid them the R599.00 for the Fibre service, they want me to pay the R171.00 before restoring my service i just got off the phone now after holding for over half an hour. i spoke to a lady named Kaashifa in Accounts who transferred me to Debtors and guess what the call was ended. My ticket numbers are ***4 and ***2. PLEASE STAY AS FAR AS POSSIBLE FROM VOX.

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Replies (2)
Vox Telecom
Vox Telecom's reply14 Nov 2022, 18:10
Official
 Good day Aslam E,  Thank you for your enquiry.  Kindly note that we have escalated your enquiry to our Debtors department. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.  Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply18 Nov 2022, 08:27
Official
Good day Aslam E, 

Please note that we are currently attending to your complaint through the Regulatory forum,
 and will follow the guidelines set out within that process to provide feedback on your complaint.

Regards 
Vox