EM
Ewan M
1 reviews | Active since Aug 2020
23 Sept 2023, 13:11
Holding my line hostage
I've never signed up with you, I was with BuzyBuy. I never signed a contract with you or gave you concent for anything. I have cancelled my line with BuzyBuy before the switchover happended. Its now 2 months since then, and you are still holding my line hostage so that I can't switch over to the ISP I have selected 2 months ago already. I have phoned multiple times, have a reference number as well, and still nothing. If you do not release my line by Monday, I'm moving forward with legal action.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Sept 2023, 14:44Good day, Ewan M
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Sept 2023, 14:44
Official
Good day, Ewan M
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Oct 2023, 12:26Good day, Ewan.
Thank you for being so patient while the matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that it was requested that the service not be cancelled, but an upgrade be done on the line.
Please note that the upgrade has been completed.
Please let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for being so patient while the matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that it was requested that the service not be cancelled, but an upgrade be done on the line.
Please note that the upgrade has been completed.
Please let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply03 Oct 2023, 12:26
Official
Good day, Ewan.
Thank you for being so patient while the matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that it was requested that the service not be cancelled, but an upgrade be done on the line.
Please note that the upgrade has been completed.
Please let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for being so patient while the matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that it was requested that the service not be cancelled, but an upgrade be done on the line.
Please note that the upgrade has been completed.
Please let us know if there is anything else we can assist you with.
Kind Regards,
Vox