Highly do not recommend, absolutely nightmare of a customer service

If I could give minus star review, I would. So far the biggest mistake I have made end of last year/ beginning this year - app**** for fibre to home on their website which indicated that connection was available thus ordering it: that was on the 3rd October 2022. Fast forward, and a bunch of emails later, the line was activated 14th Nov 2022 without physical installation. Emails galore since the 16th of Nov stating how I haven't received an installation yet - I only received 2 replies but no action. 10th of Dec they finally pitched to check for physical installation only to realise that my unit doesn't have a line laid/ connected which meant they will have to dig to extend a line to me - by this time I have been charged pro-rata for a line I cannot physically have. A ridiculous amount of emails and calls later only to have been billed for another month's usage, suspension and final demand notice and enforced cancellation (with fees, yes, FEES) of a product I still do not have. I have sent mails, made calls over and over again but NOTHING. Customer service is non-existent and absolutely nothing is being done. I regret knowing about them and cannot wait to be absolutely done with them - one day. Highly would not recommend!