HIGHLY DISAPPOINTED AND FRUSTRATED

I have been a loyal Vox customer for some time and chose to continue with their service as I moved to a new home. Unfortunately, my experience with getting fibre connected at my new address has been extremely frustrating.

It has now been over two weeks since I placed my order, and I have yet to receive any feedback or updates. Each time I reach out, I am informed that my case is with Kelvin Mthembu, but he is either unavailable or at lunch, and I have not received a call back. Instead, I find myself having to purchase airtime daily just to follow up on my situation.

I truly dislike having to escalate my concerns publicly, but I feel I have exhausted all other options. As someone who works from home, the lack of Wi-Fi is a significant inconvenience. Unfortunately, none of the agents I have spoken with have been able to assist me, which leads me to believe that customer service is not a priority for Vox.