RB
Robert B

1 reviews | Active since Jun 2013

06 Dec 2022, 13:45

high promise under delivered

I am really unhappy at how this switch has gone from my old ISP Afrihost and TT Connect to now my new ISP Vox and vuma i switch ISP on the 13 or 12 of November 2022 and it has been the most unprofessional service i have had in a while project manager doesn't answer mails nor his phone. i have received a router but cant do anything with it as the Vumatel line doesn't work but we have been invoice for the end of December for something i can use i have no internet connection now while me and my wife are both busy with online study's when asked no we need to log it with vumatel to come do a site vist and a install but nothing is happing vox is happily charging me but i can do anything i need this line ASAP. please vox sort this out.

0
Replies (3)
Vox Telecom
Vox Telecom's reply06 Dec 2022, 14:32
Official
 Good day,Robert B
 
 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
RB
Robert B's update07 Dec 2022, 14:19
Reviewer Update
Very quick to give a general ow we are sorry for this and that but they have no answer as to why no one listen when i told them the problem and you dont get hold of the person that is dealing with this problem.
STAY AWAY FROM VOX RATHER TAKE MY WORK FOR IT.
Vox Telecom
Vox Telecom's reply12 Dec 2022, 08:41
Official
Good day, Robert B
 
 Thank you for your review. 
Please note that we are currently attending to your query through the Regulatory forum and will follow the guidelines set out within that process to provide feedback on your query. 

Regards 
Vox