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JJ
Jacqueleen J

1 reviews | Active since May 2012

10 Jan 2025, 22:55

Hidden ***** at its best.

Our internet connection has been extremely poor for the past 6 months now. I have logged complaints and then it is fine for a minute or two. We started to do some speed tests and it is shocking to see what you deliver vs what we are paying for. We are paying for 50/50 yet our speed has never been more than 35/30. Why are you dishonest. This is *****. I expect this issue to be sorted and to be compensated for the lack of delivery for what we paid for.

0
Replies (4)
Vox Telecom
Vox Telecom's reply11 Jan 2025, 12:19
Official
Good day,  Jacqueleen !

Thank you for your post.

Kindly note that the above has been noted and escalated to the Support team for investigation and resolution. 
Feedback will be provided to you soonest.

Kind regards,
Vox 

Best regards,

JJ
Jacqueleen J's update14 Jan 2025, 09:44
Reviewer Update
Still not sorted, speed tests below 10. Very annoyed.
Vox Telecom
Vox Telecom's reply14 Jan 2025, 10:03
Official
Good day  Jacqueleen 

 Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
 
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting. 
. 

Please confirm a convenient time and number for us to reach out ?
 
Regards 
Vox

Best regards,

Vox Telecom
Vox Telecom's reply16 Jan 2025, 08:41
Official
Good day, Jacqueleen
 
 Thank you for your patience whilst this matter was being investigated. 
 Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.

 Should you require any further assistance, please do not hesitate to contact us. 
Kind Regards, 
 Vox 

Best regards,