kvdb
katrien van den berg
1 reviews | Active since Dec 2021
08 Nov 2022, 07:17
HELP
I did a change of ownership almost 2 months ago after stopping my cancellation. I’ve been trying to get in contact with Vox accounts and admin multiple times, I paid twice for the month of September and tried to get reimbursed for the month and have the cancellation fee amended. This has been going on for weeks. I have called for hours on end and nothing has been resolved. I am getting so frustrated. This is my last resort. I am not gonna pay upcoming months if I do not get my money back and the change of ownership has been acted. Please I beg can this be sorted
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Replies (2)
Vox Telecom's replyOfficial
08 Nov 2022, 10:12Good day , Katrien V
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Account Manager for assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Account Manager for assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 Nov 2022, 10:12
Official
Good day , Katrien V
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Account Manager for assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Account Manager for assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Nov 2022, 10:40Good day, Katrien V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Vox refunded your account successfully.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Vox refunded your account successfully.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2022, 10:40
Official
Good day, Katrien V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Vox refunded your account successfully.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Vox refunded your account successfully.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox