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Shane J

1 reviews | Active since May 2024

14 May 2024, 06:30

Help!!!!!

I am beyond words, i dont know who to turn to at Vox anymore. No one responds. I cancelled a fibre line two months ago and asked that it be transferred to a new tenant who moved into the property. Nothing has been done yet i get told my account will be suspended.

We followed the process and we submitted the documents

PLEASE HELP

0
Replies (4)
Vox Telecom
Vox Telecom's reply14 May 2024, 07:26
Official
Good day, Shane J

 Thank you for your review. 
  
 Please note that the details of your complaint has been sent to the cancellation team to investigate the matter and assist . 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply16 May 2024, 11:26
Official
Good day, Shane J
 
 Thank you for your patience whilst this matter was being investigated. 
 Kindly note that we have received confirmation from your Account Manager that they will be assisting with the cession request. 
 Your Account Manager will remain in contact with you until resolved.

Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox 
SJ
Shane J's update23 May 2024, 12:08
Reviewer Update
And again i am billed for this service that should have been moved over to the new owner! Eve though my AM has been in touch this issue still remains UNRESOLVED. Ho hard can it be to move billing from one person to the next?
Vox Telecom
Vox Telecom's reply23 May 2024, 13:15
Official
Good day, Shane
  
 Thank you for your patience whilst this matter was being investigated. 
  
 Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
 Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox