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Mosa K

1 reviews | Active since Sept 2021

10 Sept 2025, 00:00

Hello Peter, I urgently need help with a dispute involving my former Wi-Fi provider, Vox Telecoms

Hello Peter, I urgently need help with a dispute involving my former Wi-Fi provider, Vox Telecoms. Before migrating from South Africa, I cancelled my subscription, paid all dues, and requested equipment collection. I followed up via email three times, called repeatedly, and documented everything. Vox never responded or collected the equipment. Almost a year later, I’m being billed over R2000 and threatened with credit listing for equipment that remains at the apartment, still uncollected. I acted in good faith, fulfilled all obligations, and communicated in a timely manner, yet I’m being penalized for their failure to act. This situation is unfair, threatening, and feels like harassment. I urgently request your assistance in resolving this matter. Best regards, Mosa

0
Replies (9)
Vox Telecom
Vox Telecom's reply10 Sept 2025, 07:11
Official
Good day, Mosa

Thank you for your review. 
 
 Kindly note that the details of your query have been sent to the debtors team to investigate and assist. 

 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
MK
Mosa K's update10 Sept 2025, 17:48
Reviewer Update
This is completely unacceptable. Despite your assurance, I have received no communication since your last response, and my case number VOX***9 remains unresolved more than 72 hours later.

This experience has left me shocked. The lack of accountability and negligence from your team strongly suggests a deliberate attempt to ****** money from honest customers rather than resolving the matter in good faith. It is clear you are not concerned with retrieving your equipment, only with unfairly profiting from your employees’ negligence.

I strongly caution others against using your services, as this has proven to be nothing short of a money-making scheme at the expense of innocent people.


Vox Telecom
Vox Telecom's reply11 Sept 2025, 14:22
Official
Good day, Mosa

 Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that the debtors t has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
 Vox
MK
Mosa K's update11 Sept 2025, 14:35
Reviewer Update
Hello Vox Team,

I have received correspondence from Ms. Jenna Lee Lawrence regarding my billing dispute. Her response was dismissive and unhelpful. She told me to have a friend or family member return the hardware despite my repeated three to four prior attempts to follow Vox’s return instructions. She also referred to the collection service as a courtesy and offered no viable alternative. This is the first time I hear about returning the hardware. Why was I only told this now, while I am abroad, when I paid and followed all instructions last year? This issue is the result of Vox’s negligence and should not be my responsibility. I request that Vox meet me halfway and provide a fair solution that does not penalize me for following their instructions.

Best,
Mosa
Vox Telecom
Vox Telecom's reply16 Sept 2025, 14:28
Official
Good day, Mosa
  
 Thank you for your patience whilst this matter was being investigated. 

  Kindly note that the debtors team has sent correspondence to you pertaining to your hardware billing dispute 
  •  *  Door to Door booking done for set 17-Sept

 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
Vox
MK
Mosa K's update17 Sept 2025, 14:23
Reviewer Update
Dear Vox Team,

At apartment 266 The Reid Lifestyle, your courier met with Asanda, who did not go to work because she was waiting for them. The plan was for her to have the hardware removed and then leave it with the concierge, but she could not remove it herself. The equipment is complicated, and she did not want to risk damaging it.

When the courier arrived, the lady also confirmed she did not know how to remove the hardware and advised against us trying. This resulted in Asanda missing an entire paid workday to wait for a courier who was not equipped to handle the collection.

This situation is very concerning. The hardware was installed by Vox technicians. I did not install it myself and did not arrange an outside technician, so it is unreasonable to expect Asanda or me (being abroad) to remove it on our own. If a professional was required for installation, a professional should be required for removal as well.

Please confirm urgently when Vox will send a qualified technician to safely remove the hardware so it can be collected. This should not be our burden, and it has already caused unnecessary inconvenience and loss of income.

I look forward to your swift response.

Best regards,Mosa


MK
Mosa K's update18 Sept 2025, 15:55
Reviewer Update
Hello,

I just spoke to Asanda. Her phone is on and working. She has not received any communication from you.

- +***3

- ***

Please let me know what is going on? This is more than unprofessional and disheartening.

Best,
Mosa
MK
Mosa K's update18 Sept 2025, 15:56
Reviewer Update
Hello,

I just spoke to Asanda. Her phone is on and working. She has not received any communication from you.

- +**********3

- ***********

Please let me know what is going on? This is more than unprofessional and disheartening.

Best,
Mosa
Vox Telecom
Vox Telecom's reply26 Sept 2025, 09:39
Official
Good day, Mosa
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved. 
 
 The hardware was booked back and the necessary amendments have been made on your Vox Account.

Regards
Vox