1 reviews | Active since Nov 2013
Have 24 month contract but they want to increase fees?
Concluded 24 month contract with fixed amount monthly until 11 November 2018 but in December 2017 received notification that charges/fees will increase from February 2018. Tried contacting the call centre to inquire what is happening with no success, e-mails sent to cust service desk/help desk & info desk but no response or feedback has been received since 21/12/2017 (5 weeks)!
Good day Mr. Swart,
Thank you for bringing this to our attention.
Kindly note that we are investigating the matter and feedback will be provided to you soonest.
Regards,
Vox
Good day Mr. Swart,
Thank you for bringing this to our attention.
Kindly note that we are investigating the matter and feedback will be provided to you soonest.
Regards,
Vox
Good day Jacobus
Kindly note that our Consumer Accounts Department has been in contact with you.
The contract that you have signed in November 2016 for the services provided by us, is a 24 month contract. However this is not a fixed rate contract as explained on the email sent to you.
You have also been informed of your new monthly installment.
Kind Regards,
Vox Telecom
Good day Jacobus
Kindly note that our Consumer Accounts Department has been in contact with you.
The contract that you have signed in November 2016 for the services provided by us, is a 24 month contract. However this is not a fixed rate contract as explained on the email sent to you.
You have also been informed of your new monthly installment.
Kind Regards,
Vox Telecom