LP
Louwrens P

1 reviews | Active since Jun 2016

30 Jan 2018, 11:57

Harassing me over their own fault

I had a Vox account that ended almost a year ago in February 2017. They contacted me to retrieve their router and I supp**** them with the landlords details of the house since I moved out. Now almost an entire year later they are charging me for the non collected router. How the hell must I help you now a year later, they were supposed to fetch it a year ago and never did and now they want to blame me. I am not responsible for YOUR collection not happening, YOUR company did not fetch the router and now a year later its just bad bad business. So stop harassing me and stop taking money from my account as you are *****ing from me, I gave no permission for you to use my account details one year after cancelling my contract with you!!!!!!

0
Replies (3)
Vox Telecom
Vox Telecom's reply30 Jan 2018, 12:21
Official

Good day Louwrens

Thank you for bringing this to our attention.

Kindly note that we are currently busy investigating your complaint and will be in contact with you soon.

Kind Regards,

Vox Telecom

Vox Telecom
Vox Telecom's reply05 Feb 2018, 14:03
Official

Good afternoon Louwrens,

As per the feedback received from our Accounts department your query has been attended to and you will not be held liable for the hardware costs. It has been confirmed that the matter has been resolved, but should you have any other further queries or might need immediate assistance, please do not hesitate to contact us on *** or email help@voxtelecom.co.za

Regards,

Kylah

LP
Louwrens P's update05 Feb 2018, 14:41
Reviewer Update
Good afternoon Thank you for the update and response in sorting this out.