Great Service, Nightmare when cancelling!!

<p>At the beginning of April 2017 i notified Vox Telecom that i want to cancel my service as i was moving to an area that did not have fibre. Their website said i could email my one months notice which i did. over a week went by with no answer or confirmation of my cancellation request. I decided to query on twitter and was contacted by an agent who then processed my cancellation and was told i would not be billed again as i pay ahead of the month's service and that a courier would contact me to fetch the router (even though i paid a start up fee on my month-month service) and this did not happen. </p> <p> </p> <p>towards the middle of April i was sent an invoice from vox for May which i thought was a mistake but i was subsequently debitted R749 for May. After many calls the problem was realised from Vox and i was credited back the R749 into my Vox account, which doesnt help me so i asked the agent to make sure it is paid back into my bank account. over a month went by and nothing was paid inot my account. naturally i phoned Vox back and was told that a refund was never requested from my account. a refund was requested beginning of June and i was told it ould take a week to reflect back into my account. after a week of no action (surprise surprise) i phoned back and another agent checked my rference number and said that the refund is being held because i still have the router and it has not been returned!!!!</p> <p> </p> <p>currently the courier was contacted to come fetch the router but no one has been in contact to organise a time for collection as there is only someone at the premises in the afternoon. i dont see why my refund should be held against the fact no one has bothered to come collect the router, especially since the refund is a result of Vox telecoms incompentence to process my request for cancellation which was given more than a month in advance. </p> <p> </p> <p>deeply disappointed which Vox's customer support and service, spoke very highly of their fibre service whilst i had it but now it has *****ed any positive reccomendations to others who want to take out a service with them!</p>