Great product, but worst network

I joined Vox the middle of 2015. From day one I had performance issues at night where my ping rates will increase during peak times. The problem took more than 4+ months to sort out. (Vox, please check ticket numbers on my account) During that time I proved to Vox over and over that the increase in ping rates is ONLY on the Vox network. I spoke close to a dozen and staff. Some admitted there was a problem with Vox, some just either **** and denied it or was clueless what was going on. In that time Vox made me buy a new splitter AND a new router. They said the problem was on my side. After I bought everything new the problem continued ONLY with Vox. I had no issues on IS, AF, Axxess.<br> Long story short, Vox from the beginning of January my problem with high ping rates started again at night and ONLY on Vox. I emailed Fritz Landman the 8th of January 2016 trace .jpg's of 3 ISP's proving again the problem is ONLY with Vox. Vox, during the 4+ months last your, your staff was more interested in closing my ticket even before the problem was sorted out. I trust you will make this complaint a priority.<br> Thank you.