Good riddance Vox after we were a loyal customer to you for 33 years

We have been a faithful and loyal customer of Voxtelecom, an Internet Service Provider (ISP), since 1989. Over the last year, there have been several incidences with Vox which has led us to move our loyalty to a ISP that can competently manage our cloud services.

One of these services is the Papyrus Library Manages System used by more than 800 libraries and tens of thousands of people who use their libraries. These services were supposed to be transferred seamlessly last week. On Friday our domain papyrus.co.za was cancelled BEFORE being transferred to the new (ISP). This weekend we tried to resolve this issue with their “24 hour support services” only to be told that “it cannot be resolved over the weekend and will have to wait until Monday morning sometime”.

The mismanagement of this simple process by Voxtelecom, and its inability to resolve it timeously, has resulted in the Papyrus web site and its associated web services being inaccessible over the weekend.

To mitigate this problem, the new ISP, who does offer full 24 hours support, was able to register and set up a new domain until Vox sorts out their management issues.