Good day, today I'm a very unhappy customer, firstly i want to say that VOX is the worst Wi-Fi business and network ever, I called vox telecom several times for weeks now, complaining that i paid my sons account and they transferred money to my account an

Good day, today I'm a very unhappy customer, firstly i want to say that VOX is the worst Wi-Fi business and network ever, I called vox telecom several times for weeks now, complaining that i paid my sons account and they transferred money to my account and refuse to transfer the money to his account knowing that the reference number belongs to him. secondly, they can install his Wi-Fi on my line and removed mine but i have to pay for Wi-Fi that i don't have. i called spoke to Kgomotso the agent and she promised that the funds will be allocated within 30 min and activated , still waiting i called again spoke to another agent and she referred me to manager Amy and she said that she will resolve this and call me back, its 15:40 and I'm still waiting for the call back since yesterday. how ridiculous is that service , from agents to managers no one is willing to assist and go the extra mile to assist a customer. i asked them where is my Wi-Fi that i need to pay and since i don't have that i will not pay. they cancelled my sons account and he paid and expects us to pay again this month, I'm taking this to the ombudsman and social media because this is poor customer service. To the CEO please train your manager and agents that customers comes first. im not stupid because i work in this industry. i want this sorted or i want my money back as well as my son and im not paying cancellation fees.