CU
Christiaan U
1 reviews | Active since Aug 2019
07 Aug 2022, 23:37
GO VOX YOURSELF
If I could give you -10 I would gladly do so. I work crazy hours. I've been without electricity for 6days due to cable theft. I get my power restored. All is working. Next moment no internet. I've been having this same fking issue for 10weeks on end I've reported it. Nothing. But you bet my bill gets sent quick enough my internet is constantly off. I will be seeking legal advice regarding this. And if action can be taken I will do so if necessary. I am so unhappy with your service and would not recommend it to anyone rather get BS LTE. At least you can game and watch Netflix after a 16hour sift.
Helpful (0)
Replies (9)0
Replies (9)
Vox Telecom's replyOfficial
08 Aug 2022, 08:17 Good day, Christiaan U
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 Aug 2022, 08:17
Official
Good day, Christiaan U
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Aug 2022, 14:32Good day, Christiaan U
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
We also made it our responsibility to take up your further concerns with Vodacom
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
We also made it our responsibility to take up your further concerns with Vodacom
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Aug 2022, 14:32
Official
Good day, Christiaan U
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
We also made it our responsibility to take up your further concerns with Vodacom
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
We also made it our responsibility to take up your further concerns with Vodacom
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
CU
Christiaan U's updateReviewer Update
09 Aug 2022, 00:17Good day.
If the issue has been resolved. Why am I still experiencing it?
Please I've mailed you again. I mean come on...
Don't insult Me. Make sure u fix something when you say you will he fixing it.
If the issue has been resolved. Why am I still experiencing it?
Please I've mailed you again. I mean come on...
Don't insult Me. Make sure u fix something when you say you will he fixing it.
CU
Christiaan U's update09 Aug 2022, 00:17
Reviewer Update
Good day.
If the issue has been resolved. Why am I still experiencing it?
Please I've mailed you again. I mean come on...
Don't insult Me. Make sure u fix something when you say you will he fixing it.
If the issue has been resolved. Why am I still experiencing it?
Please I've mailed you again. I mean come on...
Don't insult Me. Make sure u fix something when you say you will he fixing it.
Vox Telecom's replyOfficial
10 Aug 2022, 08:32Good day,Christiaan U
Thank you for your patience.
We have received confirmation that you link is now stable .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind regards,
Vox
Thank you for your patience.
We have received confirmation that you link is now stable .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind regards,
Vox
Vox Telecom's reply10 Aug 2022, 08:32
Official
Good day,Christiaan U
Thank you for your patience.
We have received confirmation that you link is now stable .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind regards,
Vox
Thank you for your patience.
We have received confirmation that you link is now stable .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind regards,
Vox
CU
Christiaan U's updateReviewer Update
11 Aug 2022, 23:33Worked for 24hours. Back to not being able to access it, a service I pay for monthly. You claim to cater to gamers and people who enjoy entertainment. You have given me nothing but stress and this month I will be billed again. Do you think that is fair. And please do respond this is an open dialog. I cannot stream I cannot even watch TV. I am of the opinion that you are not transparent enough with customers not once could you tell me this actual issue with my connection. I hope a prospective customer sees this thread.
CU
Christiaan U's update11 Aug 2022, 23:33
Reviewer Update
Worked for 24hours. Back to not being able to access it, a service I pay for monthly. You claim to cater to gamers and people who enjoy entertainment. You have given me nothing but stress and this month I will be billed again. Do you think that is fair. And please do respond this is an open dialog. I cannot stream I cannot even watch TV. I am of the opinion that you are not transparent enough with customers not once could you tell me this actual issue with my connection. I hope a prospective customer sees this thread.
CU
Christiaan U's updateReviewer Update
17 Aug 2022, 23:33Okay so the problem still persists. VOX is doing nothing but phoning me. But non of the reps can tell me what is wrong. they say they are fixing it but they are doing **** all.
You have failed me as a customer.
You have failed me as a customer.
CU
Christiaan U's update17 Aug 2022, 23:33
Reviewer Update
Okay so the problem still persists. VOX is doing nothing but phoning me. But non of the reps can tell me what is wrong. they say they are fixing it but they are doing **** all.
You have failed me as a customer.
You have failed me as a customer.
Vox Telecom's replyOfficial
18 Aug 2022, 09:32 Good day Christiaan U
Thank you for your post.
Kindly note that the fault logged this morning is still open on the reference VOX***2
The Support team will follow up with the Network Provider , Vodacom ( SR***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the fault logged this morning is still open on the reference VOX***2
The Support team will follow up with the Network Provider , Vodacom ( SR***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply18 Aug 2022, 09:32
Official
Good day Christiaan U
Thank you for your post.
Kindly note that the fault logged this morning is still open on the reference VOX***2
The Support team will follow up with the Network Provider , Vodacom ( SR***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the fault logged this morning is still open on the reference VOX***2
The Support team will follow up with the Network Provider , Vodacom ( SR***) on the progress of the fault and update you on the status.
Regards
Vox
CU
Christiaan U's updateReviewer Update
31 Aug 2022, 10:05Good day. After weeks of struggling and feeling frustrated, Vox finally got it fixed. I am also keeping tabs in the internet. But so far so good.
I would like to thank Philip (I think it's Philip) and Francios for their time and dedication to finding the issue and not just letting it go. I think the Vox support team can learn alot from you 2 individuals. Thank you for your transparency re the issues and your commitment towards me as a ****ed off customer. Thank you kindly. And to who ever responded to my post you always seems so calm I can respect that. Thank you for dealing with my s'h'i't. :)
I would like to thank Philip (I think it's Philip) and Francios for their time and dedication to finding the issue and not just letting it go. I think the Vox support team can learn alot from you 2 individuals. Thank you for your transparency re the issues and your commitment towards me as a ****ed off customer. Thank you kindly. And to who ever responded to my post you always seems so calm I can respect that. Thank you for dealing with my s'h'i't. :)
CU
Christiaan U's update31 Aug 2022, 10:05
Reviewer Update
Good day. After weeks of struggling and feeling frustrated, Vox finally got it fixed. I am also keeping tabs in the internet. But so far so good.
I would like to thank Philip (I think it's Philip) and Francios for their time and dedication to finding the issue and not just letting it go. I think the Vox support team can learn alot from you 2 individuals. Thank you for your transparency re the issues and your commitment towards me as a ****ed off customer. Thank you kindly. And to who ever responded to my post you always seems so calm I can respect that. Thank you for dealing with my s'h'i't. :)
I would like to thank Philip (I think it's Philip) and Francios for their time and dedication to finding the issue and not just letting it go. I think the Vox support team can learn alot from you 2 individuals. Thank you for your transparency re the issues and your commitment towards me as a ****ed off customer. Thank you kindly. And to who ever responded to my post you always seems so calm I can respect that. Thank you for dealing with my s'h'i't. :)
Vox Telecom's replyOfficial
31 Aug 2022, 10:30Good day Christiaan U,
Thank you for the positive feedback !
We are always happy to assist.
Have a good day further.
Regards
Vox
Thank you for the positive feedback !
We are always happy to assist.
Have a good day further.
Regards
Vox
Vox Telecom's reply31 Aug 2022, 10:30
Official
Good day Christiaan U,
Thank you for the positive feedback !
We are always happy to assist.
Have a good day further.
Regards
Vox
Thank you for the positive feedback !
We are always happy to assist.
Have a good day further.
Regards
Vox