Ghastly service - never use VOX

I ordered a VOX LTE-A Extreme 330gb month to month package on the 29/30/31 May2018, yes it took 3 days. The order was finalised on the 31st and I was to expect delivery of the router asap. I queried the delivery as nothing arrived in the time frame I expected, i.e next day and I was told Vox have no stock of the router????? Why didn't you tell me this on the 31st May, I would not have ordered the device! On the 6th June a Ram to hand courier arrived at my door a delivery, they handed it to me and left. A short while later the driver came back and said sorry this is not your parcel please give it back. Late delivery and now no delivery? My son unpacked the device to set it up, installed the SIM card and asked for the APN and password. None was provided. So the device was left on for a few days then packed back into its box. VOX recorded traffic but there was device attached at my address. I am waiting for Mac addresses to I can verify what if any device attached to the router. I then received a phone call from Marlene van Heerden asking for payment and I said for what? This device is unused, I dont have the APN and I cannot connect to your network. The device is in a box ready to be shipped back to, what address shall I use. I now have a bill of over R6k for 3 months usage and a cancellation? And I have never used a meg of your data or attached to your network ever. As explained to Marlene, I will not entertain this cost at all, your customer service is unacceptable and your high handedness and overreaching on costs is disgraceful. I have a VDSL router and 4 ADSL routers in use at home, so this is not a lack of technical ability to het this working, this is a failure of VOX!