TA
Tracey A
1 reviews | Active since Sept 2012
22 Nov 2022, 21:29
Getting back to me and POPI giving out my personal information
I had a team leader call and email me from accounts on Monday after I asked for a Call back Friday. She then emailed me after the call to list my concerns and I did but still no response.
Also once again breaking POPI by giving out information about my account being suspended to my sister. Which is not the account holder. I have a recorded call with you guys giving out this information. You are breaking the law and I will take this further. This is not the first time.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
22 Nov 2022, 22:23Good day Tracey A,
Thank you for your enquiry.
We have added it to the current escalation logged.
Feedback will be provided soonest.
Kind regards,
Vox
Thank you for your enquiry.
We have added it to the current escalation logged.
Feedback will be provided soonest.
Kind regards,
Vox
Vox Telecom's reply22 Nov 2022, 22:23
Official
Good day Tracey A,
Thank you for your enquiry.
We have added it to the current escalation logged.
Feedback will be provided soonest.
Kind regards,
Vox
Thank you for your enquiry.
We have added it to the current escalation logged.
Feedback will be provided soonest.
Kind regards,
Vox
TA
Tracey A's updateReviewer Update
24 Nov 2022, 15:47I have called 9 times and no joy. I made an immediate payment and sent proof of payment. I need my services activated ASAP. I want a manager to call me again!!
TA
Tracey A's update24 Nov 2022, 15:47
Reviewer Update
I have called 9 times and no joy. I made an immediate payment and sent proof of payment. I need my services activated ASAP. I want a manager to call me again!!