AB
Angelique B
1 reviews | Active since Nov 2021
24 Apr 2023, 13:10
Geeedy
If I could give -0 I would. It seems they gave themselves the right to put you in arears as they please. God forbid you change jobs and they pay you on a difrent date than was original chosen for your debit order. Because they WILL NOT change it for you. They make you pay an extra month or you will be in arears for ever. You can sent a 100000 emails to accounts, it will not do you any good. If vox whants more money they will take it from your bank account. Stay away they are worst than telkom and eskom.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
24 Apr 2023, 16:17 Good day, Angelique B
Thank you for your post.
Kindly note that the details of your query has been sent to the account team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your post.
Kindly note that the details of your query has been sent to the account team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Best regards,
Vox Telecom's reply24 Apr 2023, 16:17
Official
Good day, Angelique B
Thank you for your post.
Kindly note that the details of your query has been sent to the account team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your post.
Kindly note that the details of your query has been sent to the account team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Best regards,
AB
Angelique B's updateReviewer Update
24 Apr 2023, 17:06Julle hou nou waaragtig aan met julle bull****. As ek geskuif het van die 15de na die 25st kan julle my nie n helle masnd se geld ekstra vra nie, dis 10 dae veskil nie 30 sae nie.
AB
Angelique B's update24 Apr 2023, 17:06
Reviewer Update
Julle hou nou waaragtig aan met julle bull****. As ek geskuif het van die 15de na die 25st kan julle my nie n helle masnd se geld ekstra vra nie, dis 10 dae veskil nie 30 sae nie.
Vox Telecom's replyOfficial
24 Apr 2023, 17:39Good day Angelique B Thank you for your post. Kindly note that the details of your complaint has been sent to the Accounts team for assistance. We will contact you directly to assist with the complaint. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's reply24 Apr 2023, 17:39
Official
Good day Angelique B Thank you for your post. Kindly note that the details of your complaint has been sent to the Accounts team for assistance. We will contact you directly to assist with the complaint. Kind Regards,
Vox
Vox
Best regards,
AB
Angelique B's updateReviewer Update
24 Apr 2023, 18:18The accounts team are the problem!!!!
AB
Angelique B's update24 Apr 2023, 18:18
Reviewer Update
The accounts team are the problem!!!!
Vox Telecom's replyOfficial
04 May 2023, 11:41Good day, Angelique
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has correspondenced to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has correspondenced to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply04 May 2023, 11:41
Official
Good day, Angelique
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has correspondenced to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has correspondenced to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,