TM
Tabiso M

1 reviews | Active since Sept 2014

06 Feb 2024, 09:55

Frustration Over Prolonged Internet Disruption and its Consequences

Since January 31st, 2024, I've been experiencing an internet outage, and despite numerous attempts to resolve the issue with Vox technicians, there has been no successful assistance provided. The lack of communication regarding when this problem will be rectified is highly frustrating, especially considering my reliance on a stable internet connection for remote work. Consequently, I've been compelled to work from the office, an unexpected and inconvenient arrangement that disrupts my budget and daily routine. To mitigate the situation, I've had to invest in additional data for my phone, and I'm unable to access television services altogether. Furthermore, this disruption has impacted my professional obligations, as evidenced by my inability to complete an online psych evaluation test last Saturday, resulting in a warning. I'm uncertain whether any reimbur*****t will be provided for these incurred expenses and inconveniences, adding to the frustration of an already trying situation.

0
Replies (2)
Vox Telecom
Vox Telecom's reply06 Feb 2024, 10:20
Official
Good day Tabiso M

 Thank you for your review.
 Kindly note that the original fault is still open on the reference VOX***8

The Support team will follow up with the Network Provider , Vodacom Reference: #SR*** on the progress of the fault and update you on the status.
 
Regards
Vox
Vox Telecom
Vox Telecom's reply13 Feb 2024, 09:05
Official
 Good day, Tabiso M
 
Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox