FrustraTING Voxy and poor communication re outage.

This an average of one star for your Voxy WhatsApp support and 4 for the rest. Voxy sucks! It's impossible to get any real help or info from what is effectively a maddening answering machine. One can't even report an outage or ask for an update on an outage. The stupid machine just sends you in a circle referring us to your outages page which has also turned out to be no use. We're into day 3 of an Openserve outage in Newlands and Fernwood with scores of people complaining on our WhatsApp group but there is no info about what is clearly a major outage on your site. When I eventually called Vox yesterday, well into day 2, the tech support agent was unaware it. Informing him made no difference to your outages page. Day 3 and we have received no updates.

I had to go to the trouble of installing and setting myself up on the Openserve app only to get zero info beyond a confirmation of the outage - no details, no prognosis, just typical Telkom disdain towards its customers.