CV
Colette V
1 reviews | Active since Mar 2023
26 May 2023, 13:15
FRUSTRATING, NON-EXIXTANCE SERVICE, UNSATISFIED CUSTOMER
Frustrating, unreliable service or NO service at all!! Still the same issue not resolved. Unresolved ticket being hanging for a month nobody bowered to do anything at all!! Well done VOX Another client you lose. I have had ENOUGH of this!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
26 May 2023, 13:48Good day, Colette V
Please note that the details of your complaint has been sent to the Customer Service team to assist .
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Please note that the details of your complaint has been sent to the Customer Service team to assist .
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply26 May 2023, 13:48
Official
Good day, Colette V
Please note that the details of your complaint has been sent to the Customer Service team to assist .
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Please note that the details of your complaint has been sent to the Customer Service team to assist .
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
CV
Colette V's updateReviewer Update
26 May 2023, 16:51 Vox, that is the lamest excuse in the book I have heard!!! I have sent 2 emails and 3 phone calls and nobody from VOX company could reply with an email/phone call or sms to tell me they are working on it....
You are very eager to take customers money, but give zilge in return, you explained your poor, non-existence service deliverance excellent!!!
Again, your company stand first prize for WORST service deliverance!!!
You are very eager to take customers money, but give zilge in return, you explained your poor, non-existence service deliverance excellent!!!
Again, your company stand first prize for WORST service deliverance!!!
CV
Colette V's update26 May 2023, 16:51
Reviewer Update
Vox, that is the lamest excuse in the book I have heard!!! I have sent 2 emails and 3 phone calls and nobody from VOX company could reply with an email/phone call or sms to tell me they are working on it....
You are very eager to take customers money, but give zilge in return, you explained your poor, non-existence service deliverance excellent!!!
Again, your company stand first prize for WORST service deliverance!!!
You are very eager to take customers money, but give zilge in return, you explained your poor, non-existence service deliverance excellent!!!
Again, your company stand first prize for WORST service deliverance!!!
Vox Telecom's replyOfficial
09 Jun 2023, 13:23Good day, Colette
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply09 Jun 2023, 13:23
Official
Good day, Colette
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox