Frustrating experience trying to get my own account in a fibre ready apartment

Trying to activate a new account in an apartment that is already Fibre ready, has been the worst experience. If I could change providers, I would've - but I can't given that my own account hasn't even become active.

It started with them actively seeking my business, I half completed a form and then I got phone calls, and emails so that they could secure my business. It was VERY attentive... and then they got my business, and then it was the most confusing, helpless situation.

If the previous tenant doesn't cancel their account, you have to just use their account or sit without wifi until their cancellation is processed. There is no other way to activate your account (apparently not a Vox issue but general fibre issue). Regardless, it took 4 phone calls to Vox to get this answer.

What I am now waiting on is clarity on my own account activation, and can't get any proper answers or direction from Vox.