Frustrating

I have been a client with Vox for many years now and now have two accounts one of them I pay R920 for and it is a property I rent to a few tenants with the agreement that WiFi is included in the rental .Since 2/2/24 I had no connection and was without service for more than 3 weeks I called vox almost every day to sort the problem . I spent lots of money on airtime to call and lots on data as well in that time ( one of the calls made had me hold for more than 1hour before being helped . The first call out service men came and left ( never explained what to do next . Then it was Vumatell who came and they let know the fault is with Vox so again I called and had them come out and finally got service . This was terrible , my tenant threatened to withhold their rent and I spent so much money on trying my best to fix the issue . I would call and Vox staff would promise to call back and many time they didn’t , Vox had my tenant switch off the router and said they would call back but never did . Vox gave me so much uphill and cost me a fortune this month . My tenants are so upset with me and I’m still struggling with them regarding the issue caused by Vox( please know that the rental is also my only source of income and I’m a single mom with two children to support) . I have also tried to get hold of Natasha Naidoo to see if they would be willing to compensate for costs and loss of income however I call and leave messages and never get called back , I have emailed with no reply and it’s also proven tough to do .

I paid the call out fee but haven’t paid the WiFi bill as yet. I’m in hopes that they. are able to understand the amount of stress, loss of funds and pure frustration Vox caused for me and wanted to know if Vox would be prepared to compensate for it . Also I did ask that when the Vox men arrived that they are to move the router of which they didn’t and are still yet to do. I have spent far over R 1000 just in trying to get hold of them and taken alot of stress and backlash from my tenants for it . I never complain . This is a first for me but now I need to decide if paying my vox is worth it . I have little to no money and now need to put food in my cuboids but also have a bill to pay ( if I didn’t spend so much money and effort on getting this issue sorted I would have enough for both . Im devastated !!!!?