Frustrated Customer, Cancel my Fiber Account

Item: Vox Telecom
Rating: 1
Author: kenneth.morapedi kenneth.morapedi

I've sent an email to Vox to cancel my fiber as i moved end of September 2022. the email was sent on the 20th of September 2022 ***. Then i called to follow up on the cancellation, i was told they can only cancel the fiber for end of October 2022. so i had to pay for something i was not using since i moved out on the 30th of September. Now today(24th October) i get a monthly statement for my account. Someone didnt do my their job and expect me to pay another month for something am not using.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

24 Oct 2022, 12:51

Good day,Lehlohonolo M

Thank you for your review.

Kindly note that the details of this query has been sent to the cancellation team to investigate and assist
We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply24 Oct 2022, 12:51

Official

kenneth.morapedi kenneth.morapedi's updateReviewer Update

24 Oct 2022, 14:23

Can someone please call me regarding this

kenneth.morapedi kenneth.morapedi's update24 Oct 2022, 14:23

Reviewer Update

Can someone please call me regarding this

Vox Telecom's replyOfficial

28 Oct 2022, 11:59

Good day , Lehlohonolo M

Thank you for your patience whilst this matter was being investigated.

Kindly note that we received confirmation that the cancellation Manager has been in discussion pertaining to your cancellation dispute and the outcome thereof.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply28 Oct 2022, 11:59

Official