FRUSTRATED CLIENT!

Good day, I trust that you are well I am absolutely shocked at the service I received from vox. I was with Vox for almost a year When I signed up with Tumelo, there was no disclosure about a cancelation fee if I move houses. I was told if I do move I must contact Vox and let them know they will install at my new premises. I paid Vox on the 20th of each month, never missed a payment. I bought a property so i had to move as of the 1st feb 2021 So I called Vox before the 19th Jan and spoke to Werner.

Werner was very helpful he explained in detail and for the first time a proper sales call. He told me about the fee as I am moving houses and I explained how that was not mentioned. He said I should email tumelo and manager I emailed gugu (tumelo manager) On the 19th jan .. Today is the 3th feb to no response? If they picked up that fone and even made a payment plan I will still be okay but now I will not take this kind of treatment! They should be liable for that costs. I paid my installment on the 20th jan and today is the 4th Feb to say my line is suspended. I called so many times its unbelievable How can there be no communication?

I actually loved using vox but I hate speaking to people and being thrown from pillar to post.

Can someone urgently help me! This is almost a month! I can't be treated like this as a client .