AH
Andrew H
1 reviews | Active since Oct 2022
25 Oct 2022, 06:56
Frustrated client
- *********** sales staff - Overbilling issues - Pushed from person to person when trying to rectify - Very poor communication on their part in getting back to me with any answers - Moved from Telkom as I thought the service would be better
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
25 Oct 2022, 08:05Good day, Andrew H
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kind Regards,
Vox
Vox Telecom's reply25 Oct 2022, 08:05
Official
Good day, Andrew H
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
For new Customers, Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Oct 2022, 11:56Good day, Andrew H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved and the necessary credits was loaded on your account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved and the necessary credits was loaded on your account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Oct 2022, 11:56
Official
Good day, Andrew H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved and the necessary credits was loaded on your account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved and the necessary credits was loaded on your account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox