LT
Liezel T
1 reviews | Active since Nov 2023
17 Nov 2023, 18:21
Frustrated client!
I am a loyal Vox client and for the most part happy. Currently I have a problem. Tried calling and was 40th in the cue. Used the whats app chat function and logged the call at 17:05 only got a response as to how can I help at 17:58. I responded immediately and nothing!!!!’ This is ridiculous!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
17 Nov 2023, 18:46Good day, Liezel T
Thank you for your review.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Regards
Vox
Thank you for your review.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Regards
Vox
Vox Telecom's reply17 Nov 2023, 18:46
Official
Good day, Liezel T
Thank you for your review.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Regards
Vox
Thank you for your review.
Kindly advise as to what your query pertains to in order for us to log a request with the relevant department to contact you and assist.
Regards
Vox
LT
Liezel T's updateReviewer Update
17 Nov 2023, 21:04Good day,
The line speed has slowed to 4 mb from 50 mb. Rhe connectivity is also intermittent. I just need feedback. I have been trying since 17:00 to get an answer. It is now 21:10.
The line speed has slowed to 4 mb from 50 mb. Rhe connectivity is also intermittent. I just need feedback. I have been trying since 17:00 to get an answer. It is now 21:10.
LT
Liezel T's update17 Nov 2023, 21:04
Reviewer Update
Good day,
The line speed has slowed to 4 mb from 50 mb. Rhe connectivity is also intermittent. I just need feedback. I have been trying since 17:00 to get an answer. It is now 21:10.
The line speed has slowed to 4 mb from 50 mb. Rhe connectivity is also intermittent. I just need feedback. I have been trying since 17:00 to get an answer. It is now 21:10.
Vox Telecom's replyOfficial
17 Nov 2023, 21:29Good day, Liezel
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Vox Notice: Vox Fibre Services FTTH.
Gauteng, Free State and North West. Customers may experience problems slow download speeds and packet loss.
Fault has been escalated to VoxCore for investigation.
Further feedback to follow.
Regard
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Vox Notice: Vox Fibre Services FTTH.
Gauteng, Free State and North West. Customers may experience problems slow download speeds and packet loss.
Fault has been escalated to VoxCore for investigation.
Further feedback to follow.
Regard
Vox
Vox Telecom's reply17 Nov 2023, 21:29
Official
Good day, Liezel
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Vox Notice: Vox Fibre Services FTTH.
Gauteng, Free State and North West. Customers may experience problems slow download speeds and packet loss.
Fault has been escalated to VoxCore for investigation.
Further feedback to follow.
Regard
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Vox Notice: Vox Fibre Services FTTH.
Gauteng, Free State and North West. Customers may experience problems slow download speeds and packet loss.
Fault has been escalated to VoxCore for investigation.
Further feedback to follow.
Regard
Vox
Vox Telecom's replyOfficial
21 Nov 2023, 10:50Good day , Liezel
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 Nov 2023, 10:50
Official
Good day , Liezel
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox