Frustrated by Vox telecoms

Good afternoon, I was approached by a Vox sales consultant in Feb2024, who explained their packages, I was so impressed and decided to sign up with them. My service was supposed to be activated on the 09 March 2024 and to date nothing. The funny thing is the company keeps billing me for a service that was never rendered. I've since logged so many calls and asked so many questions. I finally made up my mind and activated a prepaid service just to stay connected. Vox telecom keeps sending me message saying I owe them. When I ask what for, because I was never connected as promised from their side. I keep being told someone will call and when they do, I have to explain the whole story from the beginning. This is so frustrating...this morning I asked again what payment am I liable for, did not get a response. This is a never ending story. Can someone from vox please tell me why accounts keep sending me messages 9r billing me. Because I haven't used the service and this is not because I didn't want to, its because the technical team or someone on your side can't resolve this problem.