Frustrated and Disappointed with Vox Telecom

I've spent the past 4 days calling their customer centre trying to get my service reconnected after one of their agents failed to carry out my request to rescind my cancelation request in January.

I have been sent from pillar to post by customer care agents who clearly don't care as they keep saying they are checking and I hold the line until it goes quiet and none bother to call back. This has been happening 4 days in a row since 1 March and still no clear solution.

Unfortunately the infrastructure now belongs to them and i cannot switch to another service provider and I think that's precisely why I'm being treated this way. When I signed up 2 years ago, I was assisted within 24hrs but now that they know I cannot switch, I am the least of their concerns.

I'm frustrated and disappointed as I rely on Fibre connection due to poor network in my complex and everything at home works through Fibre and I also work from home.