Frustrated and disappointed

Last week, I spoke with a consultant (Sahil)

I initially had a back-and-forth with the consultant because he didn't seem to understand my request for a new router

According to Sahil, the tech will collect the router and give me an alternative, the only thing I'll have to wait for is the SIM card.

On Thursday, Shekie came to collect my router saying they would charge me R1200 for a house call and that I should not worry about the amount because he'd make arrangements for me ( I'm shocked ); however, my router was collected and no replacement was delivered - he called me just shortly after collecting the router, and said he would bring the router and the SIM the next day. - On Friday, Shekie called saying that he opened the route and the sim car was damaged- and a lady by the name Mpho would request a new router and sim swap for me, which I had already requested Sahil to do.

To date, I have not received a phone call.

Just got off the phone with another representative who advised that there has been no update on my profile but that the router is still at the store and being investigated. In addition, I called Shekie to find out what was going on, since he promised me that Mpho would provide me with an update.

(I told him I spoke to a lady by the name of Sahil on chat, not an Mpho) Everyone I call can't give me a proper ETA on when I can expect the router and the sim swap.

a mere ETA cannot be provided, yes, this month's data will fall away and I will be expected to pay the full amount.

My journey with Vox has always been pleasant but now I feel like everyone sailing on their own boat not delivering satisfactory customer service