Frustrated!
<p>We have been with Vox for three months, nearly four. During which time we were also with Telkom as VOX took over a month to port our line (which means we paid both VOX and Telkom) We left Telkom as we recieved very bad service only to be even more let down by Vox.</p> <p> </p> <p>In the time frame we have worked with them we recieved a temporary system (wifi ****le) and nearly four months later we still have the same "temporary" system! Our package chosen was for phones, emails and uncapped internet, what we have recieved so far? NOTHING! Yet we are still billed every month for this great amount of nothing. (billed for our package) </p> <p> </p> <p>Our company phone doesnt work, our internet ****le is capped and takes money to top up and our emails go down EVERY DAY! Please dont even try phone the help desk as they know less about whats going on then you do, trying to file a complaint is even harder as you get passed from one department to another only to finaly get a voice mail that doesn't even phone you back after you have left countless mails.</p> <p> </p> <p>We are a small bussiness that relies heavily on our internet, emails and phones, unfortunatly VOX care very little about the small bussiness owner.</p>
Good day Kimberly.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.
Regards,
Vox Telecom
Best regards,
Good day Kimberly.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.
Regards,
Vox Telecom
Best regards,
Good evening Kimberley,
Thank you for your patience while resolving the matter.
We will unfortunately not be able to provide you with the Wireless services which you originally signed up for, however your Account Manager has been in contact with you and he is currently busy preparing other proposals that you will be able to make use of.
We apologise for the inconvenience caused. Your Account Manager will liaise with you on the different proposals.
Regards,
Vox Telecom.
Best regards,
Good evening Kimberley,
Thank you for your patience while resolving the matter.
We will unfortunately not be able to provide you with the Wireless services which you originally signed up for, however your Account Manager has been in contact with you and he is currently busy preparing other proposals that you will be able to make use of.
We apologise for the inconvenience caused. Your Account Manager will liaise with you on the different proposals.
Regards,
Vox Telecom.
Best regards,
