CD
Christo D
1 reviews | Active since Apr 2022
27 Apr 2022, 09:38
From Good to Bad to Ugly
Bad to wors to dead
In Feb someone at Vox just canceled my *** of airtime later no action. I ended up sending a email to the CEO with my complaint. The next day i get a email with a new contract. I excepted the new contract on 7 April 2022. On the 20th of April 2022 i receive a final demand of over R1300.and my internet got cut a week later. I send so many call backs it is not even funny, and no one phones me back. I spoke to Ivy this morning and she cannot assist me and will ask Patience to call me tomorrow...... yeah right.... Vox used to be good, but nou I will declare it a desaster state. I made payment to my accout 2 days ago, sent it via email to the account department to activate my account, and still no internet. Worst Service in the country by far.
Verry unhappy customer
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
27 Apr 2022, 10:09Good day, Christo D
Thank you for your query.
Kindly note that we have escalated your complaint to the Finance team for assistance.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for your query.
Kindly note that we have escalated your complaint to the Finance team for assistance.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Vox Telecom's reply27 Apr 2022, 10:09
Official
Good day, Christo D
Thank you for your query.
Kindly note that we have escalated your complaint to the Finance team for assistance.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for your query.
Kindly note that we have escalated your complaint to the Finance team for assistance.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
CD
Christo D's updateReviewer Update
27 Apr 2022, 10:16Dear Vox,
In the beginning I did not have to wait that long. If I sent a mail to vox, withing minnites they would caal me to assist. This is not that case anymore. I have called so many time holding on to speak to a consultant and then the just cut off resulting in using a lot of my airtime to NOT get hold of the call centre. Wuat I am saying is that the Customer care service of Vox has gone backwards if a rapped pase. Then when you finaly get hold of someone, they cannor assist and make a statement that someone will call you back and never do. Payment was made 2 days ago and sould be allocated as per you reply by now. And how can I have a new contract on the 7th of April and receive a final demand on the 20th of April?
In the beginning I did not have to wait that long. If I sent a mail to vox, withing minnites they would caal me to assist. This is not that case anymore. I have called so many time holding on to speak to a consultant and then the just cut off resulting in using a lot of my airtime to NOT get hold of the call centre. Wuat I am saying is that the Customer care service of Vox has gone backwards if a rapped pase. Then when you finaly get hold of someone, they cannor assist and make a statement that someone will call you back and never do. Payment was made 2 days ago and sould be allocated as per you reply by now. And how can I have a new contract on the 7th of April and receive a final demand on the 20th of April?
CD
Christo D's update27 Apr 2022, 10:16
Reviewer Update
Dear Vox,
In the beginning I did not have to wait that long. If I sent a mail to vox, withing minnites they would caal me to assist. This is not that case anymore. I have called so many time holding on to speak to a consultant and then the just cut off resulting in using a lot of my airtime to NOT get hold of the call centre. Wuat I am saying is that the Customer care service of Vox has gone backwards if a rapped pase. Then when you finaly get hold of someone, they cannor assist and make a statement that someone will call you back and never do. Payment was made 2 days ago and sould be allocated as per you reply by now. And how can I have a new contract on the 7th of April and receive a final demand on the 20th of April?
In the beginning I did not have to wait that long. If I sent a mail to vox, withing minnites they would caal me to assist. This is not that case anymore. I have called so many time holding on to speak to a consultant and then the just cut off resulting in using a lot of my airtime to NOT get hold of the call centre. Wuat I am saying is that the Customer care service of Vox has gone backwards if a rapped pase. Then when you finaly get hold of someone, they cannor assist and make a statement that someone will call you back and never do. Payment was made 2 days ago and sould be allocated as per you reply by now. And how can I have a new contract on the 7th of April and receive a final demand on the 20th of April?
Vox Telecom's replyOfficial
28 Apr 2022, 09:29Good day, Christo D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
The payment was allocated accordingly , however there is still a remaining balance.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
The payment was allocated accordingly , however there is still a remaining balance.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Apr 2022, 09:29
Official
Good day, Christo D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
The payment was allocated accordingly , however there is still a remaining balance.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
The payment was allocated accordingly , however there is still a remaining balance.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox