RF
Russell F

1 reviews | Active since Aug 2016

02 Aug 2016, 16:02

From bad to worse

<p>Vox sold me a new product and now after 4 hours on the phone I am without email or Internet to only be told sorry we can't do anything about it. They took me and my business from working just fine to now having nothing. 4 hours on the phone as well. And then say I must pay for a call out when clearly they are to blame. </p> <p> </p> <p>Worst service I have ever had from any business. I have been told how bad Vox are but did not believe it as I've been with them for 10 + years. I should have listened. Time to find a service provider who actually knows what they are doing. </p>

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Replies (2)
Vox Telecom
Vox Telecom's reply02 Aug 2016, 17:31
Official

Good Evening Mr Russell Fletcher,

As per our telephonic discussion we have been in contact with you, and will contact you again on Thursday.

Regards
Vox Telecom

Vox Telecom
Vox Telecom's reply08 Aug 2016, 05:44
Official

Good day Mr Russell Fletcher,

As per the feedback received your request has been resolved. We can confirm that you have been in contact with your upstream line provider and they have allocated and corrected the fault.

Please feel free to contact us should you have any further queries.

Regards
Vox Telecom