DV
Dewald V
1 reviews | Active since Feb 2025
03 Feb 2025, 08:50
Free month for you or Vox?
You are told you will get a month free for staying with Vox but end up paying double the amount??? I informed them in relocating to a new address start of Feb 2025, I pay for January at my old residence (They deactivated my line mid January) and instead of getting a free month I had to pay for January again and February?? After logging a ticket I'm still waiting for feedback...
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
03 Feb 2025, 09:18 Good day, Dewald V
Thank you for your review,
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review,
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply03 Feb 2025, 09:18
Official
Good day, Dewald V
Thank you for your review,
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review,
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Feb 2025, 13:23 Good day, Dewald V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2025, 13:23
Official
Good day, Dewald V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox