SM
Shamia M
1 reviews | Active since May 2015
04 Nov 2021, 23:39
**********ly debiting my account
Vox deducted money from my account without my consent AFTER their representative, Warren Johnston, promised me countless times that this would not happen. I have sent several emails and I am not getting any response. Not only is the customer service putrid but your business *********. They do not abide by their own code of conduct nor my rights as a consumer. I have to beg them to rectify their error and have asked countless times for a manager to call me and my manager requests are all being ignored. 1200 was deducted from my account **********ly. I want my matter escalated!
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Shamia M's updateReviewer Update
05 Nov 2021, 07:50Yes this payment method was confirmed 28 April and when I was informed that I cannot get fibre due to no lines, I told Warren to cancel. The agreement was that if I was still interested after Vumatel installed the lines that I would contact Vox which I DID NOT DO.
So my payment method that was confirmed 6 months ago should have never been used.
I have been in communication with your teams at Vox and with Vumatel over the past month who retrieved call recordings proving the above hence Warren coming back to via email apologising and confirming the service will be terminated with immediate effect and THAT I WOULD NOT BE CHARGED AT ALL. I asked him several times to make sure and he assured me (all of this I have the email evidence of)
So when I say you debited my account without my consent don’t respond by telling me I gave my payment information in April as if this gives you justification to debit my account.
I need a manager to call me - why are you not responding on this?
Why is the refund still in process when this was told to me that it would be done with urgency?
So my payment method that was confirmed 6 months ago should have never been used.
I have been in communication with your teams at Vox and with Vumatel over the past month who retrieved call recordings proving the above hence Warren coming back to via email apologising and confirming the service will be terminated with immediate effect and THAT I WOULD NOT BE CHARGED AT ALL. I asked him several times to make sure and he assured me (all of this I have the email evidence of)
So when I say you debited my account without my consent don’t respond by telling me I gave my payment information in April as if this gives you justification to debit my account.
I need a manager to call me - why are you not responding on this?
Why is the refund still in process when this was told to me that it would be done with urgency?
SM
Shamia M's update05 Nov 2021, 07:50
Reviewer Update
Yes this payment method was confirmed 28 April and when I was informed that I cannot get fibre due to no lines, I told Warren to cancel. The agreement was that if I was still interested after Vumatel installed the lines that I would contact Vox which I DID NOT DO.
So my payment method that was confirmed 6 months ago should have never been used.
I have been in communication with your teams at Vox and with Vumatel over the past month who retrieved call recordings proving the above hence Warren coming back to via email apologising and confirming the service will be terminated with immediate effect and THAT I WOULD NOT BE CHARGED AT ALL. I asked him several times to make sure and he assured me (all of this I have the email evidence of)
So when I say you debited my account without my consent don’t respond by telling me I gave my payment information in April as if this gives you justification to debit my account.
I need a manager to call me - why are you not responding on this?
Why is the refund still in process when this was told to me that it would be done with urgency?
So my payment method that was confirmed 6 months ago should have never been used.
I have been in communication with your teams at Vox and with Vumatel over the past month who retrieved call recordings proving the above hence Warren coming back to via email apologising and confirming the service will be terminated with immediate effect and THAT I WOULD NOT BE CHARGED AT ALL. I asked him several times to make sure and he assured me (all of this I have the email evidence of)
So when I say you debited my account without my consent don’t respond by telling me I gave my payment information in April as if this gives you justification to debit my account.
I need a manager to call me - why are you not responding on this?
Why is the refund still in process when this was told to me that it would be done with urgency?