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The worst mistake of my life joining the FTTH company. In the month of September 2021, I was going through financial difficult and I was unable to payment for my fibre to the home and my internet connection was switched off. I call Voxtelecom to make an arrangement with them and they declined the proposal and I cancelled the subscription. I called again early October 2021 to cancelled thereafter on the 25 October 2021 someone at Voxtelecom called and confirmed the cancellation and advised me that I need to make a payment for October and they sent me the T&C. On the 3rd or 4th Nov 2021 Voxtelecom called again and confirmed the again. They than after charged me R699.00 again after the cancellation in November 2021. The outstanding balance went to R1,446.43 , In January 2022 I was charged an invoice fee for R1,210.00 that is 150% more than the monies owed of R1,446.43. Please assist me determine if this is ethical practice that i would be charge a internet connection that was switched off and cancelled (November and charged that invoice ). Furthermore i was paying R645.00 per month and without calling me they started debiting R699.00 .