TM
Thomas M
1 reviews | Active since Mar 2014
22 Sept 2021, 07:08
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I done a downgrade on my router and was charged for a "new sim" that i never received. I also said i do not see the need for new sim as i am only downgrading from 100GB to 75GB. To my surprise yesterday morning when i woke up my services were suspended. Last night i paid R161.00 which i want to be credited on my account after y'all re-activate my services!!!
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Replies (2)
Vox Telecom's replyOfficial
22 Sept 2021, 07:57Good day Thomas M
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply22 Sept 2021, 07:57
Official
Good day Thomas M
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
TM
Thomas M's updateReviewer Update
22 Sept 2021, 08:49Will be waiting, impatiently that is!
TM
Thomas M's update22 Sept 2021, 08:49
Reviewer Update
Will be waiting, impatiently that is!