***** DEDUCTION OF MONEY WITHOUT PERMISSION

As of 1st June I've been trying cancel my month to month LTE contract with Vox. On the 9th June I received a response from Miss Lizz Liebenberg stating she will log my cancellation and there is a R300 including VAT due to a collection fee of the router. 23rd June I emailed Vox/Lizz when will be my last billing, what date services will be deactivated and when will the router be fetched. 24th June I emailed again requesting for an acknowledgment to my email because all I've been getting is read receipts. 25th June sent another email sadly no response. 29th June still no response. 30th June I received an email from the cancellations department stating they will be charging me R260 for the router rental ABOVE my R795.99 monthly fee which included the monthly router rental. I asked the question why when I was paying every month. All I got was a read receipt. Further to this I then send another email asking the following Furthermore, this letter does not provide me with the following: 1.Collection date of the router 2.Actual service termination date (I really would hate to wake up 1 morning for work and not have services) 3.Was the June invoice the last invoice Till date 6/7/2021 I have not had any response from the 1000s of employees at Vox. 2nd July I was debited with R1020 without being notified nor response to my questions. ALL I GET IS READ RECEIPTS AND SILENCE. I'm thinking do I sue Vox for deducting money I never gave them permission to deduct, would they even bother if they get sued because it is ***** to deduct from someones bank account without being notified. Very concerning and *********. I wonder whether someone will have this resolved on this platform. I want answers.