SL
Smanga L

1 reviews | Active since Jan 2022

26 Jan 2022, 15:01

*****!!!!

Be very careful of these guys! They sent me the equipment 3 Days before the end of the month and then charged me the full price for using the internet for 3 Days!!!

That sounds very ***** too me! There should be a policy to either not activate customer accounts if it's a couple of days before the end of the month OR have customers not pay if it's only a couple of days before the end of the month.

Now, they've collected payment for a service I haven't even used yet! The invoice period is between the 1 Feb - 1 March period.. However, all of that has been charged in the Dec - Jan period .. These guys are thee worst!

I wouldn't recommend them to anyone alive or dead! Too bad I'm stuck with the contract for an entire year .. lucky me :'(

0
Replies (3)
Vox Telecom
Vox Telecom's reply26 Jan 2022, 15:46
Official
 Good day ,  Smanga L
 Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards,  Vox 
SL
Smanga L's update28 Jan 2022, 15:46
Reviewer Update
Update:

I got a call from Vox a day after this review and have been charged appropriately for the 3 Days!
I asked for the money to be refunded straight into my bank account, but I don't think that's going to happen...here's to hoping though!

Overall, I give them an additional Star (i.e. 2/5) for this act of kindness.
Vox Telecom
Vox Telecom's reply28 Jan 2022, 17:29
Official
Good day Smanga L,

Thank you very much for the positive feedback.

Kind regards 

Vox