1 reviews | Active since Jan 2025
Francois
I have requested a line transfer from my previous residence to my new one on 10/12/2024. I clearly stated to Vox that I will only be residing at the new residence from 01/01/2025 and the installation is only to be done on the mentioned date.
On 13/12/2024 I received a message that my line has been activated and installation was completed. I then immediately tried getting in contact with Vox through their provided network as well as by calling them but no reply or response was given. They immediately started billing me without confirming anything through me. I logged numerous tickets to ask for assistance but no reply. I was only rep**** around 08/01/2025.
After eventually getting hold of an agent at Polokwane I was then told that the mistake was on Vox side and they will sort it out.Since 10/12/2024 no installation has been done. I was told i will be refunded for December and still no refund has been made. They also advised they can’t refund me for January until the installation is complete and they can calculate the pro rata days. Every week they make promises that the installation will be done but nothing.
The whole ordeal up to date has cost me thousands as i now have to purchase my own data as I heavily rely on network connectivity.
After going to Vox Polokwane offices twice still nothing has happened. I just keep on getting the same excuse that they understand the problem but the previous owners took the ONT so they have to do a whole new installation. How is this the customers fault. If I made one late payment they would instantly stop all services.
Yesterday they told me that the installation will be done in the next 2 days. Today I received the message that the contractors can only install on Friday as they are fully booked for the week. Why is this the customers fault. I should be placed as first priority as I have requested installation more than a month back and they have already taken my money.
This is not acceptable. I won’t be refunded any of my personal money i had to use for a mistake made by Vox. Why has it turned into my problem.
Very poor service. I can’t recommend this type of service to anyone.
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
So I the customer should just understand. This should have been resolved a long time ago. Now i have had to wait another 4 days after the empty promises of every week that Vox will deliver.
I feel that Vox should have at least made an effort to accommodate their customer since it was a error on Vox’s side. At the end of the day my hands are tied since i need the internet and can’t wait another month for a different service provider. If Vox was just honest i would have moved from the beginning.
Still shocked by the level of service provided.
So I the customer should just understand. This should have been resolved a long time ago. Now i have had to wait another 4 days after the empty promises of every week that Vox will deliver.
I feel that Vox should have at least made an effort to accommodate their customer since it was a error on Vox’s side. At the end of the day my hands are tied since i need the internet and can’t wait another month for a different service provider. If Vox was just honest i would have moved from the beginning.
Still shocked by the level of service provided.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox