DG
David G
1 reviews | Active since Nov 2015
28 Mar 2023, 22:21
Fox Sux
It took about 4 weeks for them to come move their fibre point after we redid our kitchen and since we had it installed intially the internet has always been patchy. We are paying for a 100mb/s line but I have tested the speed numerous times and never had it been more than 50mb/s. We will be cancelling and getting a new ISP.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
29 Mar 2023, 07:58Good day, David G
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Regards
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Regards
Best regards,
Vox Telecom's reply29 Mar 2023, 07:58
Official
Good day, David G
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Regards
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Regards
Best regards,
DG
David G's updateReviewer Update
29 Mar 2023, 08:18***: Christanet Grewar
DG
David G's update29 Mar 2023, 08:18
Reviewer Update
***: Christanet Grewar
Vox Telecom's replyOfficial
29 Mar 2023, 08:36Good day, David
Thank you for your reply.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply29 Mar 2023, 08:36
Official
Good day, David
Thank you for your reply.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
30 Mar 2023, 09:47Good day, David
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply30 Mar 2023, 09:47
Official
Good day, David
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,