Formal Complaint - Unresolved Internet Outage(VOX)

Dear Vox Telecom Customer Service/Complaints Department(VOX***4)

I am writing to express my extreme dissatisfaction with the lack of service and the unacceptable delay in resolving my internet outage. My internet service has been completely down since Thursday, 20th March 2025, and remains non-functional as of Sunday afternoon, 23 March 2025.

On 21 March 2025, I logged a service call with reference number VOX***4. Despite this, and numerous follow-up calls, the issue remains unresolved. I have spoken with several of VOX representatives, including Siphesihle, Andy, Ntando,Sibusiso and also attempted to escalate the issue to manager Jo-Ann, but to no avail. There has been an absolute and unacceptable lack of progress in restoring my internet service.

This extended outage has caused significant disruption to my work, business and studies. I rely heavily on a stable internet connection, and the lack of resolution demonstrates a profound disregard for your customers.

I am deeply disappointed by the apparent lack of interest in resolving this issue. I demand immediate action to restore my internet service and a clear explanation for the prolonged delay. I also request a detailed timeline for when I can expect my service to be fully functional again.

I expect a prompt response to this complaint and a concrete plan for resolving this issue.