Formal complaint of Terribly Poor Service delivery and no-service delivery from Vox

This is a formal complaint of no service delivery and poor to no customer service from Vox. I’ve been waiting for longer than 3 weeks for Vox to re-activate my fiber line to my unit, where:

1. The fiber line is installed and active. 2. The modem is provided by Vox. 3. The unit has had service from Vox since October 2022, was cancelled in 2024 then reinstated in 2024, then cancelled in early 2025 and now trying to re-instate again.

I’ve made several calls to Vox's call center and spoke with Jason, who really can’t help. Jason escalated the matter to the project manager, Sibusiso, with note to call me back. Sibusiso has never called me any time. I’ve tried calling Sibusiso, but no answer. I tried calling Sibusiso’s manager but no answer from this person either. I’ve got renters in the unit and they require the WiFi but Vox continues to lie and not conclude the installation. My order was cancelled by somebody in Vox and nobody knows who or why. Vox's service technician, Thabang, tried to help 1 week ago but escalated the matter to Vox and the supposed project manager, Sibusiso, but still no action or resolution. I called and got through to Collette, who is the only person seeming to try to help, but can’t get Sibusiso to do his work either. This is frustrating and a pathetic reflection of Vox!

Is Vox able to deliver any service or even willing to address my matter - I seriously doubt it!