Forcing me to cancel because I'm moving

Trying to MOVE my existing contract NOT cancel it. Vox want almost R2k to cancel it. They say I cannot move my account to a different location I have to pay a full cancellation penalty and then reopen a new account. How does that make any sense? You loosing many customers. I'm an existing customer and want to move my fibre because I'm moving properties. Now I'm forced to spend thousands to cancel the line and then more thousands to open a new line. How does that make logical sense? I will now be going to Mweb