For "VOX" Sakes !!!!! Biggest **** Pay for a 240mbps Line but only receive 6.9mbps if you are lucky

i am writing to formally express my dissatisfaction with the service I have been receiving from Vox Fiber. As a paying customer, I believe it is important to address these concerns directly, especially given the significant impact on my daily life and business operations. I currently pay R1300 per month for a 240 Mbps fiber line. However, in recent weeks, I have experienced frequent slowdowns that have rendered even simple tasks nearly impossible. I often struggle to open applications like Zoom, and WhatsApp has become unreliable. This has severely hindered my ability to run my business from home, as a stable and fast internet connection is essential for my work. I reported this issue via telephone, and received a ticket number. I received communication stating that Frogfoot was informed about my fiber line query and that it could take up to three days to resolve. While I understand that some issues may take time to fix, I would like to know if Vox Fiber will reimburse me for the loss of income I have experienced due to these ongoing disruptions. I chose Vox Fiber because of your reputation for quality service, which makes the current situation all the more disappointing. I expect to receive the level of service that corresponds to my payment, and I would appreciate a prompt resolution to this ongoing issue. I can with all honesty now say: " FOR "VOX" SAKES" why do I pay for fibre if there is non!!!