1 reviews | Active since Nov 2019
FOR CRYING OUT LOUD CAN SOMEONE HELP ME
This is absolutely my last resort.
But here goes. Vox Telecom has been giving me so so so much drama over the last month.
I am moving homes. so on the 17th of January I cancelled my Fiber which is a month to month contract for end of February. With my Fiber I took a UPS which is a 24month contract.
Considering it is still within the first 12 months, I understood, and was more than willing to pay my penalty. So the amount I got from the person I got through to was R 1,438.00....
I was also told telephonically that I can pay the penalty over three months....
Then came my cancellation quote in the second last week of January and it was R 11,829.00... Needless to say, after having a small heart attack, I phoned and emailed and ended up not getting any email response.... Telephonically didn't go much better....but after holding for about 20 minutes, I spoke to someone who said it was Vox's mistake and it will be corrected.....
Considering the fact that in a company of Vox's size there should be communication......but there most definitely isn't.
So guess what?? Last week of January I received my statement....and yet again I got some sort of Cardiac event.... on my statement the R 11,829.00 was still due..... YET AGAIN, I phoned and nothing. Spoke to couple of people who transferred me so much that I went from accounts to Technical support where the guy answered and gave me an email address (which all managers apparently receives) ***.... I tried that also..... and nothing....
On the day of the debit order I realized that being nice didn't get me anywhere. R 11,829 (which I didn't even have and thank God for overdraft facilities) was deducted....
Well I left bad reviews for this company EVERYWHERE.... I swore, I cursed and I begged and all they could tell me was that they are trying to get a credit approved....well that is one of the people anyway... Another person wanted to get me off the phone by saying I never cancelled and that my reference numbers don't exist... Another person said I must go to my bank to get it reversed..... ***????
So I did contact my bank who reverse these useless idiots' mistake and at the same time I stopped the debit order as Vox is not competent enough to be trusted with that function...
I even phoned Vox to ask them to stop the debit orders on their side so I can rather do EFT's... I also, yet again told them I paid the February R 809 on that day and that I will pay the balance of the penalty end of February....
Now I get emails with admin invoices for my debit orders being rejected..... How can one company be so doff?
And just now I got a email with a suspension notice....even after I have paid February and tried mercilessly to communicate with them...
I tried calling and was on hold between calls for 40 minutes. Three people actually just hung the phone up....
My next call is to my lawyer because this is absurd!!!
They have taken a sweet and sane person and pushed me over the edge of insanity...
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
I tried very very hard to talk so someone regarding paying my penalty over two months after two of the people I spoke to told me it can be done without me even asking about it.... Please note they said it can be done...they didn't say I have to explicitly arrange it on record??? Which is very very ironic. HOW am I supposed to arrange it on record, if the only emails I get is as helpful as dirty toilet paper? And to phone helps no one because that results in one of the following:
1. The phone just rings
2. The phone finally gets answered only to be dropped in your ear
3. You speak to someone who insures you they will fix the MASSIVE mistake and/or arrange payment plan discussed telephonically and never does.....making the consumer look like a fool... If I knew what I know now, I wouldn't have even bother to cancel middle of January already. I also wouldn't have bothered to try mercilessly to phone, hold, email and nag to get the 11K mistake mixed which took DAYS after I have been phoning for weeks.
I spoke to Melissa today that made it seems like I am not a good payer... My account is "overdue".... My February installment I paid in full the moment my bank reversed Vox's R11k mistake.....(Thank goodness because God forbid I had to wait for VOX) so I should have internet....especially since no one bothered to record my payment arrange I so very desperately tried to make.... BUT MY FIBRE IS SUSPENDED?????? In my last month after I paid the February money?
Then Melissa, has the audacity to say she is not authorized to unsuspend my account. How don't bluddy care can one person be???? Looking at other people's reviews, you have a stink habit of wiping your asses on the pleas of customers and then pulling the damn high horse attitude.
I have a feeling I will be taking the legal route.... and considering the amount of complaints, I might be able to pull of a class action law suit.... first I was super nice, then I got irritated, then I got seriously ****ed off and then an incredible amount of anger....but now there came a calm over me.... I am already arranging new internet so Vox can fly somewhere in the sky.....but I will NOT leave this here.
You are the perfect example of corporate bullies......and I HATE bullies...
I will be contacting ALL the people complaining as well as my attorney...
This for nothing
I tried very very hard to talk so someone regarding paying my penalty over two months after two of the people I spoke to told me it can be done without me even asking about it.... Please note they said it can be done...they didn't say I have to explicitly arrange it on record??? Which is very very ironic. HOW am I supposed to arrange it on record, if the only emails I get is as helpful as dirty toilet paper? And to phone helps no one because that results in one of the following:
1. The phone just rings
2. The phone finally gets answered only to be dropped in your ear
3. You speak to someone who insures you they will fix the MASSIVE mistake and/or arrange payment plan discussed telephonically and never does.....making the consumer look like a fool... If I knew what I know now, I wouldn't have even bother to cancel middle of January already. I also wouldn't have bothered to try mercilessly to phone, hold, email and nag to get the 11K mistake mixed which took DAYS after I have been phoning for weeks.
I spoke to Melissa today that made it seems like I am not a good payer... My account is "overdue".... My February installment I paid in full the moment my bank reversed Vox's R11k mistake.....(Thank goodness because God forbid I had to wait for VOX) so I should have internet....especially since no one bothered to record my payment arrange I so very desperately tried to make.... BUT MY FIBRE IS SUSPENDED?????? In my last month after I paid the February money?
Then Melissa, has the audacity to say she is not authorized to unsuspend my account. How don't bluddy care can one person be???? Looking at other people's reviews, you have a stink habit of wiping your asses on the pleas of customers and then pulling the damn high horse attitude.
I have a feeling I will be taking the legal route.... and considering the amount of complaints, I might be able to pull of a class action law suit.... first I was super nice, then I got irritated, then I got seriously ****ed off and then an incredible amount of anger....but now there came a calm over me.... I am already arranging new internet so Vox can fly somewhere in the sky.....but I will NOT leave this here.
You are the perfect example of corporate bullies......and I HATE bullies...
I will be contacting ALL the people complaining as well as my attorney...
This for nothing